Question 1

How am I charged?

Accepted Answer

Paddle, our Merchant of Record, processes the payment, adds any tax due in your country and issues the invoice. Card, PayPal, Apple Pay and Google Pay are all supported.

Question 2

Does the price rise at renewal?

Accepted Answer

No. Annual plans renew at the same rate you signed up on. There is no introductory discount that quietly disappears in year two.

Question 3

Can I cancel any time?

Accepted Answer

Yes. Cancel from your dashboard or through Paddle and the service runs until the end of the paid term.

Question 4

How do refunds work?

Accepted Answer

Every plan carries a 30-day money-back guarantee. Request a refund via Paddle or our support team and the charge is returned in full.

Question 5

How quickly will my hosting be ready?

Accepted Answer

Within one business day of purchase. You receive an email with your access details as soon as the environment is built.

Question 6

Will you move my existing site?

Accepted Answer

Yes, free on every plan. We copy files, databases and email, test on a preview URL and only change DNS when you approve.

Question 7

Do I need technical knowledge?

Accepted Answer

No. Setup, caching, SSL and updates are handled by our team. If you want shell and database access, you can have it.

Question 8

Do I get a free domain?

Accepted Answer

Annual web, WordPress and cloud plans include one eligible domain free for the first year, renewing at the standard rate afterwards.

Question 9

Is WHOIS privacy included?

Accepted Answer

Yes, free for life on every eligible extension.

Question 10

Can I transfer my domain away?

Accepted Answer

Yes, at any time after the ICANN 60-day lock. We unlock it and issue the authorisation code within one business day.

Question 11

When can I reach support?

Accepted Answer

24 hours a day, every day, by ticket from your dashboard or at support@hostlift.live. Median first response is under 30 minutes.

Question 12

What if my site is hacked?

Accepted Answer

We clean it, restore from a known-good backup where appropriate, patch the entry point and explain what happened. There is no charge for this on sites hosted with us.

Question 13

Are backups included?

Accepted Answer

Yes, daily, with 7 to 28 restore points depending on plan and self-service restore from the dashboard.

Everything people ask before signing up

Buying and billing

Setup and migration

Domains

Support and security

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