Help centre
Answers, written by the people who fix it
Every guide here is based on a real support ticket. If none of them solve your problem, open a ticket and an engineer will.
Getting started
Set up your account, launch your first site and understand what is included.
2 guides
Domains & DNS
Register, transfer and point domains, and fix DNS records that are not resolving.
3 guides
WordPress
Install, secure, speed up and troubleshoot WordPress on HostLift.
3 guides
Create mailboxes, connect mail apps and keep messages out of spam folders.
2 guides
Billing & refunds
Invoices, upgrades, cancellations and how our refund process works.
2 guides
Security & backups
SSL, firewalls, malware cleanup and restoring from a backup.
3 guides
All guides
What happens after you buy a hosting plan
A step-by-step walkthrough of onboarding, from the moment your payment clears to the moment your site is live.
4 min read · updated 2026-07-28
How to choose the right hosting plan
Shared, cloud or VPS? A practical guide to picking a plan based on traffic, workload and how much control you want.
5 min read · updated 2026-07-14
Point an existing domain at your HostLift plan
Update nameservers or A records to bring a domain registered elsewhere onto your hosting plan.
4 min read · updated 2026-08-02
Transfer a domain to HostLift
Move a domain from another registrar without downtime, and add a year to its registration in the process.
4 min read · updated 2026-07-19
DNS records explained in plain English
A, AAAA, CNAME, MX, TXT and the rest — what each record does and when you actually need it.
6 min read · updated 2026-06-30
Speed up a slow WordPress site
The changes that actually move the needle, in the order you should make them.
7 min read · updated 2026-08-05
Use staging to test changes safely
Clone your live site, make changes without risk, and push them back when you are happy.
4 min read · updated 2026-07-09
Fix the WordPress white screen of death
A blank page usually means a fatal PHP error. Here is how to find it in five minutes.
5 min read · updated 2026-06-22
Set up HostLift email on your phone and desktop
IMAP, POP3 and ActiveSync settings for Outlook, Apple Mail, Gmail and mobile.
3 min read · updated 2026-07-25
Stop your email landing in spam
SPF, DKIM and DMARC in practical terms, plus the sending habits that hurt your reputation.
6 min read · updated 2026-08-01
Find your invoices and receipts
Where your invoices live, how to add VAT or company details, and who issues them.
3 min read · updated 2026-07-11
How refunds and cancellations work
Our 30-day money-back guarantee, what it covers, and how to request a refund.
3 min read · updated 2026-08-06
Restore your site from a backup
Roll back files, the database, or both — and how to avoid needing to.
4 min read · updated 2026-07-31
Fix an SSL certificate that is not working
Browser warnings, mixed content and renewal failures — the four causes and their fixes.
5 min read · updated 2026-07-17
Practical steps to harden your website
The security work with the best return on effort, without turning your site into a fortress nobody can edit.
6 min read · updated 2026-06-18
Still stuck?
Open a ticket from your dashboard or email support@hostlift.live. Engineers answer around the clock.