Backups are taken automatically on a schedule that depends on your plan, and you can take a manual snapshot at any time before making risky changes.
Restoring
- Open the service in your dashboard and choose Backups.
- Pick a restore point. The timestamp is in your account timezone.
- Choose files, database, or both.
- Confirm. A snapshot of the current state is taken first, so a restore is itself reversible.
Choosing what to restore
- A bad plugin update: restore files only, so recent content and orders survive.
- Content deleted by mistake: restore the database only.
- A compromised site: restore both, from a point before the compromise, then change every password.
Reducing how often you need this
Test updates on staging, take a manual snapshot before deploys, and keep the number of accounts with administrator access small. Most emergency restores trace back to a change made directly on production.