Every HostLift hosting, cloud, VPS and email plan is covered by a 30-day money-back guarantee from the date of purchase.
Requesting a refund
- Open a ticket from your dashboard, or contact Paddle directly at paddle.net.
- Tell us the email address used at purchase.
- The refund is issued to the original payment method, usually within three to five business days depending on your bank.
Domain registrations
Domain registrations and transfers are excluded from the money-back guarantee, because registry fees are non-recoverable once a domain has been registered in your name. This is standard across the industry and we flag it clearly at checkout.
Cancelling without a refund
You can cancel a subscription at any time from the Billing section. Cancellation stops future charges and your service stays active until the end of the period you have already paid for.
Export your data before the period ends. Content on cancelled services is retained for 14 days after expiry and then permanently deleted.